Privacy Notice

Data Protection Policy

1. Treatment of personal data

The website and all its subdomains are provided by tremco illbruck GmbH & Co. KG, Cologne (“tremco illbruck”).tremco illbruck operates a web shop on this website as well as an internet portal providing information on tremco illbruck as a company and the products which the tremco illbruck Group sells. It is important to tremco illbruck to ensure that your personal data is protected when it is gathered, processed and utilised during your visit to its website. Below is an explanation of what information tremco illbruck gathers during your visit to its website and how this information is subsequently used by tremco illbruck.

2. Data processing when visiting the website

tremco illbruck strives to improve and update the offers it presents on the tremco illbruck website for customers and interested parties in order to increase its appeal. For this purpose, every time tremco illbruck's website is retrieved and accessed, data is stored which is not assigned to a natural person and which is used solely for the internal, statistical and technical purposes of tremco illbruck. Names, addresses, telephone numbers, email addresses or other contact details are not gathered unless this information is provided voluntarily, such as in the context of an enquiry you initiate or when placing an order. tremco illbruck does not use this information to create a user profile of visit data.

When the website is accessed the following data is saved:

  • Names and descriptions of the files which are accessed by the respective user of tremco illbruck's website
  • The IP address used to download the files
  • The date and time when each internet page was downloaded
  • The amount of data which was transferred
  • The time of each respective initial retrieval of one of tremco illbruck’s web pages as well as the time of the last activity on one of the pages
  • Status enquiries concerning successful downloading of files
  • Type of web browser used and the most recent site visited by the user (known as the referrer). 

3. Data processing for enquiries

If you have provided your email address and other contact data such as your name as part of an enquiry, particularly within the “Contact” page and you have given your permission, tremco illbruck will send you the relevant information you have asked for. The data you have provided will be stored in a file and/or in an email program and exclusively used for correspondence concerning the information requested.

4. Data processing for orders

During the ordering process, data is initially stored without being assigned to a natural person and is used for tremco illbruck’s internal statistical processes. This concerns the details of the products placed in the shopping basket (total shopping basket value, value and quantity of individual goods). Processing of personal data takes place in the following way:

Gathering and storing personal data

Personal data is additionally gathered and stored on our website in connection with the purchases you have made in our online shop. This data (contractual data) which you supply on a voluntary basis in the context of placing an order is required for proper mutual contract fulfilment. Your personal contractual data (e.g. name, delivery address, email address etc) is gathered and stored to process your orders and enquiries. We gather and store your email address in order to send you your order confirmation, contractual terms and conditions and other information which affect your order or the basis of the contract.

Use and dissemination of personal data

The personal data (contractual data) which is gathered during the process of placing an order in the online shop is exclusively used for the purposes of fulfilling the contract and processing your order or enquiry. Your personal data will not be disseminated, sold or otherwise transmitted to third parties unless this is necessary for the purposes of contract fulfilment. For example, it is therefore generally necessary for us to pass on your address to the delivery company contracted to deliver your goods in order to process your order. No data is exported to states other than the European Economic Area. Additionally, personal data will not be disseminated, sold or otherwise transmitted to third parties unless tremco illbruck is legally obliged to pass this information on or is obliged to do so due to a judicial decision or the dissemination of the data is necessary for law enforcement purposes in the case of attacks to tremco illbruck's IT infrastructure.

5. Cookies

When you visit tremco illbruck’s website, information in the form of cookies (small text files) may be placed and stored on your computer. The purpose of these files is to configure what is available on tremco illbruck's websites in the most user-friendly, flexible and effective way for you possible. Cookies may also be used by tremco illbruck to save passwords. This means that the user is given the technical opportunity to automatically register when the website is reloaded. You have the option to set your Internet browser to delete cookies from your data cache immediately or at regular intervals, to block all cookies, or to warn you before a cookie is saved. When entering passwords during the registration stage you also have the option not to activate automatic registration and thus to prevent passwords being saved. If you leave tremco illbruck's websites via a link and move to an external website, it is possible that providers of the linked website may apply cookies. tremco illbruck is not legally responsible for these cookies.

6. Google Analytics

This website provided by tremco illbruck uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses what are known as "cookies": text files which are stored on your computer and which allow your use of the website to be analysed. The information on your use of this website (including your IP address) generated by the cookie is transferred to a Google server in the USA and stored there. The use of the "anonymize IP" function for your IP address guarantees the reduction of the IP address by the last octet within the European Union or member states of the European Economic Area, which means that a clear assignment of the IP address is no longer possible. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to fully utilise all the functions of this website. In addition, you can prevent Google from collecting and processing the data (including your IP address) relating to your use of the website (including your IP address), as well as the processing of such data by Google by downloading the browser plug-in available at the following link and installing:

7. Right to information, revocation and deletion

You have the right to revoke your consent to the use of your personal data with effect in the future at any time. The deletion of the personal data takes place if you have revoked your consent for storage with regard to tremco illbruck, if knowledge of you is no longer necessary for the fulfilment of the purpose pursued with the storage or its storage for other legal reasons is inadmissible. Upon written request, tremco illbruck will gladly inform you what data we have stored about you (e.g. name, address, telephone number). Please use the contact details for tremco illbruck given on the legal notice or contact page.

8. Security note

tremco illbruck strives to take all necessary technical and organisational security measures in order to store your personal data in such a way that it is not accessible to third parties or to the public. If you wish to contact us by email, the confidentiality of the transmitted information is restricted to the normal extent, since the content of emails can be viewed by third parties. tremco illbruck's online shop includes links to other websites. We have no influence on whether their operators comply with data protection regulations